𝐖𝐡𝐚𝐭𝐚𝐩𝐩𝐬 𝐕𝐈𝐏 𝐆𝐫𝐨𝐮𝐩 𝐟𝐨𝐫 𝐄𝐱𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐏𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧, 𝐣𝐨𝐢𝐧 𝐕𝐈𝐏 𝐧𝐨𝐰! Join Now!

Frequently Asked Questions (FAQ)


1. How long does it take to contact you? 

All messages will be replied within 24 hours! Our staffs are keen to clarify any issue or question you may have. Please do not hesitate to contact us through Whatapps, Instagram Direct Message or Facebook Messenger!


2. Are the products authentic?

We provide full guarantee that our products come from a reliable source. Everything in-store is 100% authentic and originals. We will never sell fakes.


3. How long should I expect the parcel to arrive? 

It will normally take 1-3 working days for products with ready stock whereas pre-order goods may take up to 7 – 13 working days. Shipping period estimates vary according your location. Longer periods are expected for locations outside of Malaysia. 


4.What kind of payment method do you accept? 

  • Installment plan credit card ( ONLY available at Shopee )
  • Local Depositor Bank Transfer 
  • ATM ( Request our bank details via Customer service ) 

5. How do I track my product ? 

Tracking numbers will be provided immediately after goods are processed in a courier service facility. For urgent orders, please contact us before placing your order and we will give you an accurate and guaranteed date of arrival. 


6. How do I return my product ? 

Please refer to our Return Policy. All returns will follow the requirements, and guidelines of this policy. Once all the requirement are fulfilled, we will then accept the return of the product. 



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