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Refund Policy

Returns

Our policy duration consist of 7 working days from the day of order. If the 7 days have passed since the day of the purchase, unfortunately we won't offer you a refund or exchange of item.

Any item return or refund is only acceptable in the event that the item is damaged, wrong size delivered and we will also proceed with a return and exchange to the item of the correct item.

To complete your return, we require your receipt or proof of purchase.

Refunds (if applicable)
Once your return item is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and the credit will automatically be applied to your credit card or original method of payment, within a few working days.

Late or missing refunds (if applicable)
If you haven’t received a refund, please check your bank account or contact your credit card company. It may take some time before your refund will reflect on your account.

Once you’ve done all the steps above and still haven't received the refund, please contact us at thefactoryklsdnbhd@gmail.com

 

Depending on the location of your place and the time it takes for your exchanged item to reach you, may vary.

You should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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