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Shipping Policy

  • We offer standard shipping for all orders purchased through thefactorykl.com
  • Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).
  • For in-stock items, depending on the shipping method you select, your order should be processed and ship within 2 - 5 working days after order verification and credit approval.
  • Shipping rate may according to your location. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.
  • Free shipping is provided for orders RM 100 and above
  • All shipments are processed in our Malaysia facility to both east and west Malaysia.
  • Orders will be processed and shipped once credit card authorization is received.
  • You will not be billed for items purchased with a credit card until the items have shipped.
  • International: We currently do not ship items purchased from this website to any other destination outside of Malaysia.
  • Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.

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