Exchanges (if applicable)
Defective or damaged items are subjected to a replacement. If an exchange of an equivalent item is required, kindly send us an email at [email protected] and post your item to No.2-43A, PV128,Jalan Genting Kelang,53300,Setapak,Kuala Lumpur
To return your product, kindly mail your product to No.2-43A, PV128, Jalan Genting Kelang,53300,Setapak,Kuala Lumpur
Shipping cost for the return is covered by The Factory KL. To ensure a non-hassle and convenient return process, the shipping arrangement for the item returned will be arranged by The Factory KL.